For retail customers, we accept returns of all unused and unopened products for 30 days. Simply ship it back to us for a full refund. Returns after 30 days are entitled to credit only. We do not accept returns of defective products after 30 days or unused and unopened products after 90 days.
In addition, all returns are subject to a 15% restocking fee. We will notify
you via e-mail of your refund once we have received and processed the
returned item. Please allow 14 business days from the date we receive your
shipment for the processing of your shipment and the credit back to your
account that was used for the original purchase. Actual shipping and
handling charges will be deducted from the product credit unless the return
is a result of our error.
BEFORE YOU SHIP PRODUCT(S) BACK, make sure to call us at 1-888-321-VAPOR to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number.
For our protection, we respectfully reserve the right to refuse and return to sender any packages that do not display the RMA number.
Please return the product with all the original packaging and the uncompleted warranty card and owner's manual (if applicable). Insurance and Delivery Confirmation is required. We are not responsible for loss or damage of returned items.
Please return units only to the return address we provide you, NOT to the address listed on the box.
For any returns or exchanges, please contact customer service via email at customerservice@vapornation.com or by phone at 1-888-321-VAPOR.
We cannot issue refunds on returned merchandise if the conditions of our Return Policy are not fully met.
To make arrangements to return a product, contact us at 1-888-321-VAPOR.
Download the Return Merchandise Authorization (RMA) Form here
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